What is the best way to gather information for a clear problem statement?

Gathering information for a clear problem statement is crucial in accurately diagnosing and resolving issues. Leveraging multiple sources—including staff, maintenance personnel, and affected individuals—provides a well-rounded view of the situation. Each source can offer unique insights and perspectives. Staff may have historical knowledge about recurring issues, maintenance teams can provide technical information, and individuals affected by the problem can share their firsthand experiences and symptoms.

This multi-faceted approach helps uncover details that may not be apparent from a single viewpoint, leading to a more comprehensive understanding of the problem. By collecting diverse insights, you can validate facts, clarify ambiguous points, and avoid potential biases that could arise from relying on just one source, such as the customer’s explanation alone. Relying solely on what one individual says may overlook critical context or underlying issues, resulting in an incomplete or inaccurate problem statement.

In summary, utilizing a variety of sources ensures that the problem statement is grounded in a broader context, facilitating more effective troubleshooting and resolution.